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Summary
My name is Muhammad Awais Qureshi and i successfully graduated from Islamia University Bahawalpur. I am diligent, self disciplined, committed to life long learning, and i genuinely want to build a successful career in the industry. Outside of work, i keep myself fit and active. So my concentration and energy levels are always high. My strengths include my flexibility, my past pace of work which means i will get more work done than average employee, and my adaptability to change. I am the type of person who will be a positive role model for your company, and i will support the organization in any change it wants to make while working hard to repay the trust you will have showed in hiring me.
Experience
Inbound Customer Service Representative
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
